Welcome to Hampton Bay Sales’ FAQ section! We’re dedicated to making your lighting shopping experience as bright and seamless as possible. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.
About Our Products
What types of lighting products do you offer?
We specialize in premium lighting solutions including:
- Ceiling Fans (with/without lights)
- Ceiling Fan Accessories (remotes, switches, parts)
- Chandeliers
- Deck & Outdoor Lighting
- Floor & Desk Lamps
- Flush Mount Lights
- And many more home lighting solutions
Are your products suitable for outdoor use?
We offer specific outdoor-rated products like Deck Lighting, Deck Post Lights, and Bollard Lights that are designed to withstand weather conditions. Please check individual product specifications to confirm outdoor suitability.
Do ceiling fans come with installation instructions?
Yes, all our ceiling fans and lighting fixtures come with detailed installation instructions. For complex installations, we recommend consulting a licensed electrician.
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. We never store your full payment details on our servers.
Can I modify or cancel my order after placing it?
You may request order modifications or cancellations within 24 hours of placing your order by emailing us at [email protected]. We process orders quickly, so later requests may not be possible.
Shipping & Delivery
What are your shipping options?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 flat rate via DHL/FedEx) – 10-15 business days after dispatch
- Free Shipping (via EMS for orders over $50) – 15-25 business days after dispatch
How long does order processing take?
We typically process orders within 1-2 business days before dispatch. You’ll receive a tracking email once your order ships.
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote areas. Our Seattle-based team oversees all international shipments to ensure safe delivery.
What if my package is delayed or lost?
While rare, delays can occur. First, check your tracking information. If there’s an issue, contact us at [email protected] with your order number and we’ll investigate immediately.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be unused, in original packaging, and with all included parts. Please contact us to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5-7 business days. The time to appear in your account depends on your payment provider.
Do you offer exchanges?
Currently, we process returns and new purchases separately for the fastest service. You can place a new order while your return is being processed.
Account & Technical Support
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for future purchases.
I’m having technical issues with a ceiling fan remote/light kit. What should I do?
First, consult the product manual for troubleshooting steps. If issues persist, email our support team at [email protected] with details and we’ll help resolve the problem.
How can I contact customer service?
Our Seattle-based team is happy to help! Email us at [email protected] for prompt assistance with any questions or concerns.
Didn’t find your answer here? Our lighting experts are always ready to help brighten your day! Contact us at [email protected] for personalized assistance.
Happy lighting shopping from the Hampton Bay Sales team!