Returns & Exchanges

At Hampton Bay Sales, we take pride in offering premium lighting solutions to illuminate your home. While we strive for perfection in every ceiling fan, chandelier, and outdoor lighting fixture we deliver, we understand that sometimes a return or exchange may be necessary. Our policy is designed to make this process as bright and simple as our products.

Our Return Policy

We accept returns within 15 days of receiving your order. To be eligible for a return:

• Item must be unused, in its original packaging, and in the same condition as received
• All original tags, manuals, and accessories must be included
• A valid proof of purchase is required

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email our returns team at [email protected] within 15 days of receiving your order. Please include:

• Your order number
• The product name (e.g., “Bollard Lights – Model HB-203”)
• Reason for return/exchange
• Photos of the item if damaged or defective

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and instructions. Returns without an RMA number cannot be processed.

Step 3: Package and Ship Your Return

Securely pack the item in its original packaging and include all accessories. Affix the provided return label (for US customers) or follow international return shipping instructions.

Return Shipping Costs:

• For defective/wrong items: We’ll provide a prepaid return label
• For change of mind: Customer pays return shipping
• International returns: Customer pays return shipping and any customs fees

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 5 business days after delivery):

• Refunds: Processed to your original payment method within 3-5 business days
• Exchanges: Shipped within 2 business days after approval

Refund Information

Refunds will be issued to your original payment method:

• Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days after processing (depending on your bank)
• PayPal: 24-48 hours after processing

Original shipping fees are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your ceiling fan, chandelier, or other lighting product arrives damaged or defective:

1. Contact us within 48 hours of delivery at [email protected]
2. Include photos of the damage and packaging
3. We’ll arrange for a replacement or refund at no additional cost

International Returns

For customers outside the United States:

• You are responsible for return shipping costs and any customs fees
• Mark the package as “Returned Goods” to avoid additional duties
• We recommend using a trackable shipping service
• Refunds will be issued in USD and may vary based on exchange rates

Thank you for choosing Hampton Bay Sales for your premium lighting needs. We’re committed to ensuring your complete satisfaction with every purchase.