At Hampton Bay Sales, we’re committed to illuminating your home with premium lighting solutions while making your shopping experience as bright and seamless as our products. Below you’ll find all the details about our shipping and return processes.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (Monday-Friday, excluding holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote areas.

Our Hassle-Free Return Policy

We stand behind the quality of our ceiling fans, chandeliers, and outdoor lighting fixtures. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Return Eligibility

To qualify for a return:

  • Item must be unused and in original condition
  • Original packaging, tags, manuals, and accessories must be included
  • A valid proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened packages of Ceiling Fan Light Kits
  • Special order Ceiling Fan Parts
  • Customized or made-to-order lighting fixtures
  • Items marked as final sale at time of purchase

How to Return an Item

Step 1: Contact Our Customer Service

Email our returns team at [email protected] within 15 days of receiving your order. Please include:

  • Your order number
  • Product name and model number (e.g., “Bollard Lights – Model HB-203”)
  • Reason for return/exchange
  • Photos if the item is damaged or defective

Return Request Email Template

Subject: Return Request – Order #[Your Order Number]

Dear Hampton Bay Sales Team,

I would like to request a return/exchange for my recent order (#[Order Number]). Below are the details:

Product Name: [Product Name and Model Number]
Reason for Return: [Please specify: wrong item, damaged, defective, change of mind, etc.]
Preferred Resolution: [Refund / Exchange for [Product Name]]

I have attached photos of the product [if applicable]. Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and instructions. Returns without an RMA number cannot be processed.

Step 3: Package and Ship Your Return

Securely pack the item in its original packaging with all accessories. Affix the provided return label (for US customers) or follow international return shipping instructions.

Return Shipping Costs:

  • Defective/wrong items: We provide a prepaid return label
  • Change of mind: Customer pays return shipping
  • International returns: Customer pays return shipping and any customs fees

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 5 business days after delivery):

  • Refunds: Processed to your original payment method within 3-5 business days
  • Exchanges: Shipped within 2 business days after approval

Refund Information

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-5 business days after processing (depending on your bank)
  • PayPal: 24-48 hours after processing

Note: Original shipping fees are non-refundable unless the return is due to our error.

Damaged or Defective Items

If your ceiling fan, chandelier, or other lighting product arrives damaged or defective:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damage and packaging
  • We’ll arrange for a replacement or refund at no additional cost

International Returns

For our valued customers outside the United States:

  • You are responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional duties
  • We recommend using a trackable shipping service
  • Refunds will be issued in USD and may vary based on exchange rates

Need Help With Your Return?

Our lighting specialists are happy to assist with any questions about returns or exchanges. Contact us at:

  • Email: [email protected]
  • Phone: [Your Customer Service Number]
  • Mail: Hampton Bay Sales, 1977 Owagner Lane, Seattle, US 98109
  • Business Hours: Monday-Friday, 9AM-5PM PST

Thank you for choosing Hampton Bay Sales for your premium lighting needs. We’re committed to ensuring your complete satisfaction with every purchase.