Last Updated: [Insert Date]

Welcome to Hampton Bay Sales (“we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our website getlightingdeal.com and all purchases made through our platform. By accessing our site or making a purchase, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our premium lighting solutions are available to customers worldwide, excluding certain Asian countries and remote areas as specified on our website. You must be at least 18 years old or have parental consent to make purchases.

1.2 Intellectual Property Rights

All content on our website, including text, graphics, logos, product designs, and images, is the property of Hampton Bay Sales or our licensors and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information and Descriptions

2.1 Product Accuracy

We strive for accuracy in describing our ceiling fans, chandeliers, outdoor lighting, and accessories. However, slight variations in color or design may occur due to monitor settings or product enhancements. Product dimensions are approximate.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice. If an item becomes unavailable after ordering, we will notify you and either cancel the order or offer a suitable alternative.

3. Ordering and Payment

3.1 Order Process

By placing an order, you make an offer to purchase under these terms. We process orders within 1-2 business days (excluding holidays) and will send a confirmation email with tracking information upon shipment.

3.2 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. All transactions are processed securely. You represent that you have the legal right to use your chosen payment method.

3.3 Pricing and Taxes

Prices are in USD and exclude applicable taxes or customs duties, which remain the customer’s responsibility. We reserve the right to adjust prices due to material costs or market conditions, though orders already placed will be honored at the original price.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

Delivery times are estimates and may vary due to customs processing or unforeseen circumstances.

4.2 International Orders

International customers are responsible for all customs fees, taxes, and import duties. Please check your country’s regulations before ordering.

4.3 Delivery Issues

If your package appears damaged upon delivery, refuse acceptance or note the damage with the carrier. Contact us within 48 hours with photos of the damage for assistance.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items in original condition with all packaging and accessories. Non-returnable items include:

  • Opened Ceiling Fan Light Kits
  • Special order Ceiling Fan Parts
  • Customized lighting fixtures
  • Items marked as final sale

5.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with your order details
  2. Receive a Return Merchandise Authorization (RMA) number
  3. Securely package the item with all original materials
  4. Ship using the provided label (US) or follow international instructions

5.3 Refund Processing

Refunds are issued to the original payment method within 3-5 business days after we receive and inspect the return. Original shipping fees are non-refundable unless the return results from our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate contact and shipping information. We are not responsible for delays or losses due to incorrect addresses.

6.2 Product Use and Installation

Our lighting products should be installed by qualified professionals according to local building codes and safety standards. Improper installation voids warranties.

6.3 Compliance with Laws

You agree to comply with all applicable laws and regulations regarding the purchase, use, and installation of our products.

7. Limitation of Liability

Hampton Bay Sales shall not be liable for any indirect, incidental, or consequential damages arising from product use or inability to use our website. Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

We are not responsible for:

  • Damages from improper installation or use
  • Acts beyond our reasonable control (natural disasters, strikes, etc.)
  • Third-party services (shipping carriers, payment processors)

8. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of our site after changes constitutes acceptance of the new terms. Material changes will be communicated to active customers.

10. Governing Law and Dispute Resolution

These terms are governed by the laws of Washington State, USA. Any disputes shall be resolved through good-faith negotiations. If unresolved, disputes will be settled in the courts of King County, Washington.

11. Contact Information

For questions about these terms or your order:

Hampton Bay Sales
1977 Owagner Lane, Seattle, US 98109
Email: [email protected]
Phone: [Your Customer Service Number]
Business Hours: Monday-Friday, 9AM-5PM PST

Thank you for choosing Hampton Bay Sales for your premium lighting needs. We’re committed to your satisfaction and to providing exceptional products and service.